Tag Archives: arrogance

“I’m kind of a BIG DEAL, alright?”

Finally, a third blue t-shirted tossrag comes to patronise me further. ‘Just leave it with us’ he says. No. Then he says oh, if it’s the HDD, we dont have them in stock. You will have to wait till next week.

I call bullshit. This is APPLE. People. APPLE.

So I ask if there is any alternative. Could I bring in a drive to be installed? No. Could I take it to another store for a faster resolution? No. Clearly the whole I AM HAVING A BABY VERY SOON part wasnt relevant here. Driving to Doncaster and back 7 times is a JOY.

via A Week At Apple — sunrisesister.

For those of you that didn’t bother to click the link and read the whole story, it goes a little like this:

Customer brings computer in to be fixed for dead graphics card (which results in logic board replacement). Not in stock, so customer waits.
Waits for quite a long time in Doncaster, noting that the seats aren’t made for pregnant women. So she stands for the 4.5 hours that she waits for. Apple are late for their appointment.
Anyway, logic board replaced, but as soon as she gets the machine home, she finds that the hard drive has died. Calls Apple, explains that she is, and I quote, “EXTREMELY PREGNANT”, and Apple aren’t helpful as they could be.
Continue debacle at Apple store, where it turns out her second appointment hasn’t been made. Manager asks for her to wait – which turns out to be an hour or so. Finally, you enter the crazy scene above, in which a guy tells her the bad news – machine needs to be left with them, hard drive not in stock, and so on.

As much as I respect the person who wrote this particular blog post, it’s stuff like this that shits me to tears – people who think that the world revolves around them, as much as it should do.

Working in retail exposes you to some fairly scary people – the loonies, the downright insane “I WANT IT DONE THIS WAY AND I WANT IT DONE NOW” people, yes, even the crazy ones. Some of these people aren’t satisfied with your work, no matter how much you try to please – nothing’s ever going to be good enough, fast enough, or cheap enough to satisfy their consumerist hunger.

Notice how many times I mentioned that she made a big deal of how she was EXTREMELY PREGNANT? That’s exactly the attitude I’m trying to get at, because to Apple, you’re just another faceless wannabe, someone that they couldn’t care less about, just another brick in the wall (apologies to Pink Floyd).

You’re pregnant. You’re elderly. Your right index finger was shot off in the war. Thanks for serving our country, reproducing, and living a good life, but if you think this entitles you to any special treatment, you’re wrong, no matter how pregnant you are, no matter how elderly, or how index finger-less.

FFS, just get over yourself already.