Back in August 2013, I wrote about the simple, it-just-works mentality of Apple products. I was experimenting with dd-wrt at the time, and once I had worked out that it definitely wasn’t the simple option, went out and bought an Apple AirPort Extreme to serve our family’s NBN connection to every device in the house capable of communicating via TCP/IP.
And for a while, everything was great. The AirPort Extreme dished out fast, reliable Wi-Fi, just like it says on the box. A few years pass without incident, and when I move to a different state, I trust that my network setup is robust enough to require zero maintenance. But soon enough, my family begins to complain about internet issues. Unfortunately for me, the kinds of issues they describe necessitate an in-person visit to ascertain what the issue actually is.
I’m back in Hobart now, and the Wi-Fi situation is even worse than I imagined. I realise something is seriously wrong when I try connecting to the Wi-Fi. For some reason, the wireless network is broadcasting its SSID even though I’ve set it to be hidden. It also tells me the password is wrong, even though I, nor anyone else, has changed it since it was setup. I ask my parents more questions about it. We give it a reboot and leave it at that. I’ll need to witness a failure to figure out what’s wrong, not have it broken to begin with.
As luck would have it, the Wi-Fi dies a short time later. And that’s pretty much all I have to go on, given that I don’t have any other way of connecting to the unit to check it out. All the devices in the house are wireless and don’t have an Ethernet port; any troubleshooting that I was planning to do is severely hampered by the fact I can only connect to it wirelessly.
I mean, there’s an old XP box that still has one, but I’m not sure I want to try troubleshooting anything from that. My mum has a Surface (Pro?) that has an USB dock with an ethernet port, but I’m loathe to install some potentially dodgy Targus Mac drivers for it on my MacBook Pro. My sister has a MacBook Air, which doesn’t have an Ethernet port, and even my old Chromebook doesn’t come with an Ethernet port. Of course, I own a Thunderbolt to Gigabit Ethernet adapter, but I left it back in Brisbane, and buying another for the sole purpose to diagnosing a Wi-Fi issue seems somewhat wasteful.
Giving up on diagnosing the issue for now, I ask what my family does when the Wi-Fi stops working. They power-cycle the device, which fixes the issue for anywhere between a few hours or a few days. Given that the Wi-Fi can drop out multiple times a day, that’s kind of an issue. So we power-cycle the unit again, which fixes it until I can work out what’s wrong.